×
Service User Feedback
Do you feel involved in the decisions that are made regarding your care?
Yes
No
Valid.
Please fill out this field.
Do you feel your needs are met as requested?
Yes
No
Valid.
Please fill out this field.
Do you feel you are kept informed about the service you are receiving?
Yes
No
Valid.
Please fill out this field.
Does your carer arrive at the time you are expecting ?
Yes
No
Valid.
Please fill out this field.
Are you informed by the office of the change in time?
Yes
No
Valid.
Please fill out this field.
Does the carer complete the tasks they are expected to do?
Yes
No
Valid.
Please fill out this field.
Do you feel the carers have enough time to meet your needs?
Yes
No
Valid.
Please fill out this field.
Are the carers well presented?
Yes
No
Valid.
Please fill out this field.
Do you feel the carers are well trained?
Yes
No
Valid.
Please fill out this field.
Do you feel your privacy and dignity is respected when assistance is given?
Yes
No
Valid.
Please fill out this field.
If you contact the office is your call answered promptly and with courtesy?
Yes
No
Valid.
Please fill out this field.
Is the person in the office familiar with your care and able to answer your queries?
Yes
No
Valid.
Please fill out this field.
If you are told we will ring you back do we ring back?
Yes
No
Valid.
Please fill out this field.
Have you ever had cause to use the Complaints Procedure?
Yes
No
Valid.
Please fill out this field.
If so was your complaint handled promptly and was the outcome acceptable?
Yes
No
Valid.
Please fill out this field.
Do you know where to find our written Complaints Procedure?
Yes
No
Valid.
Please fill out this field.
Have you received a copy of our Service User Guide?
Yes
No
Valid.
Please fill out this field.
Did you find the information easy to read and understand?
Yes
No
Valid.
Please fill out this field.
Have you had reason to access the on-call emergency service line?
Yes
No
Valid.
Please fill out this field.
Was the called handled efficiently?
Yes
No
Valid.
Please fill out this field.
What does the team at Shabach Health Care do well?
Valid.
Please fill out this field.